FAQ

Choose your look, select your rental dates and book online. We'll deliver your piece by express courier, you wear it and enjoy your event, then send it back in the prepaid return bag. It's that simple.

Every piece can be hired for 4 days or 8 days. The price for each option is shown on the product page. The 8-day hire is a great choice if you have more than one event, want extra time to try it on, or live in a rural or remote area.

We recommend booking as early as possible, especially for popular pieces and busy event seasons. Each piece is reserved exclusively for your dates, so once it's booked it's unavailable to anyone else.

Yes. Simply add each piece to your cart with your chosen rental dates.

No. You only pay the rental fee and shipping at checkout.

Every hire includes professional dry cleaning. Express delivery Australia-wide and a prepaid return bag are included in the flat $25 shipping fee at checkout.

A flat $25 for express delivery anywhere in Australia, which includes your prepaid return bag. There's nothing extra to pay to send your piece back.

Yes. Afterpay is available at checkout, so you can rent now and pay in four interest-free instalments.

All prices are in Australian dollars (AUD).

Some of our pieces are sourced from designers overseas. Shipping and import fees are already included in the rental price, so there's nothing extra for you to pay.

We deliver to physical addresses within Australia only. Please double-check your delivery address at checkout, as we can't redirect a parcel once it has been dispatched.

We aim to have your piece with you by your rental start date. You'll receive a tracking link once your order has been shipped. Courier estimates sometimes show the latest possible arrival date, so please wait until your rental date before contacting us, unless your order hasn't arrived by then.

Absolutely. Rural and remote deliveries usually take 2–4 working days and are handled by local courier contractors, so times can vary. We recommend choosing the 8-day hire and emailing us your event date after booking so we can dispatch your piece as early as possible.

Pack it in the prepaid return bag included with your order and drop it off at the courier service specified by the end of your rental period.

No. Professional dry cleaning is included with every hire. Please don't wash, iron or spot-clean the piece yourself, as this can cause damage.

Late returns incur a fee of $20 per day until the piece is returned. We'll email you with the amount, which is payable within 7 days.

Yes, within 24 hours of placing your order, as long as your order hasn't been dispatched, delivered or collected and your rental period hasn't started. After that, bookings are non-refundable for change of mind, because the piece has been reserved exclusively for your dates.

Once the 24-hour cancellation window has passed, we're unable to offer refunds for change of mind, change of plans or event cancellations.

Please check the size and product details carefully before booking, as we can't offer refunds for choosing the wrong size. If you're unsure, you're welcome to email us before you book, or book a Try-On appointment on the Sunshine Coast.

Normal wear and tear is expected, so please don't stress. If a piece is returned with damage beyond reasonable wear and tear, such as significant stains, tears, burns, broken zippers, damaged embellishments or alterations, you may be charged for repair or replacement, up to the garment's retail value. We'll always contact you with photos and a quote before any charge is made.

Treat it as you would your own favourite piece. Take care with makeup, fake tan, perfume and deodorant, which can mark delicate fabrics, and keep it away from food, drinks and anything sharp.

Please let us know within 24 hours of delivery, ideally before wearing it, and include a photo or video. Where possible we'll arrange a replacement in time for your event. If we can't, we'll provide an appropriate refund or other remedy in line with Australian Consumer Law.

Yes. You can book a $20 Try-On appointment at our Sunshine Coast location to see a piece in person and check the fit, fabric and styling before committing to your rental.

Select your preferred date on the Try-On booking page and add a note at checkout telling us which piece(s) you'd like to try. We'll have them ready for your appointment.

No. The $20 Try-On fee is separate from the rental price. If you love the piece, simply place a rental order for your event dates.

Yes, up to 24 hours before your appointment for a full refund.

Email us at darlingitsrented@gmail.com or use the contact form on our Dear Darling page. We're based on the Sunshine Coast, QLD.

We'd love that. Send us a photo of you wearing your Darling It's Rented piece at darlingitsrented@gmail.com and receive 20% off your next rental. You can also tag us on Instagram, and you might just appear on our Seen in Darling wall.