Refund Policy

At Darling, It's Rented, we want your rental experience to be seamless from booking to return. Please read the following policy carefully before placing your booking.

Cancellations

Bookings may be cancelled within 24 hours of placing the order, provided the rental has not yet been dispatched, delivered or collected, and the rental period has not commenced.

Once an order has been dispatched, delivered, collected, or the rental period has commenced, the booking is non-refundable for change of mind, even if this occurs within 24 hours of placing the order.

After the initial 24-hour cancellation period, all confirmed bookings are non-refundable for change of mind, as the garment has been reserved exclusively for your selected rental dates and made unavailable to other customers.

Late Returns

Late returns will incur a fee of $20 per day until the garment is returned.

We will contact you by email with the amount of any late fees, which are payable within 7 days.

Customers are responsible for ensuring the garment is returned using the provided return method and within the required return timeframe.

Cleaning & Damage

Professional dry cleaning is included with every hire, so there is no need to clean the garment before returning it. Please do not attempt to wash, iron or spot-clean it yourself.

Normal wear and tear is expected. However, if a garment is returned with damage beyond reasonable wear and tear, you may be charged for the cost of repair or replacement (up to the garment's retail value) in accordance with our Terms of Service. We will contact you with photos and a quote before any charge is made.

This may include, but is not limited to, significant stains, tears, burns, broken zippers, damaged embellishments, alterations, or other damage requiring professional repair or preventing the garment from being rented again.

Incorrect, Damaged or Faulty Items

Please notify us within 24 hours of delivery if you believe you have received an incorrect, damaged or faulty item. This allows us the best opportunity to investigate and resolve the issue before your rental date.

Where possible, we will arrange a replacement in time for your rental date.

If we are unable to provide an appropriate replacement or resolve the issue, an appropriate refund or other remedy will be provided in accordance with Australian Consumer Law.

We recommend contacting us before wearing the garment, with an attached image or video if you believe there is an issue with your rental.

Change of Mind

We do not offer refunds once the applicable cancellation period has passed for reasons including change of mind, change of plans, event cancellation, choosing an incorrect size, or deciding not to wear the garment.

Customers are responsible for reviewing the garment description, sizing information and rental dates before completing their booking.

Australian Consumer Law

Nothing in this Refund & Cancellation Policy is intended to exclude, restrict or modify any rights or remedies you may have under the Australian Consumer Law.